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We know how exciting it is to receive a new accessory, and we want every item to bring a smile. At rainbowfabric, operated by Eperimotion Technologies Private Limited, we also understand that sometimes a product might not be exactly what you hoped for. This policy exists to make returns and refunds easy, fair, and worry-free, so you can shop with confidence.
In this document, “we,” “us,” and “our” refer to rainbowfabric, while “you,” “your,” and “customer” refer to our valued shoppers. By placing an order, you agree to the terms outlined below, so taking a moment to review them helps you know exactly what to expect.
Our commitment is to turn every return or refund into a smooth and supportive experience. We handle each request with care, making sure you feel valued and confident every step of the way.
We want your shopping experience to feel safe and worry-free, which is why we have clear guidelines for returning items. To qualify for a return, the product should be unused, unwashed, and in the same condition you received it. All tags, labels, packaging, and boxes must be included and intact. Products that show signs of wear, alterations, or damage after delivery will not be eligible for return.
To ensure your return is accepted, please submit your request within 48 hours of receiving your delivery. Requests made after this window cannot be accommodated. If an item is returned without meeting these requirements, we may be unable to process it.
If you need to return an item, the process is simple. Start by emailing us at eperimotiontechnologiespvtltd@gmail.com with your Order ID, the reason for the return, and clear photos if the product is damaged, defective, or incorrect.
After we review your submission, we will provide detailed instructions for completing the return. Please note that returns not meeting the conditions outlined in our policy may be declined.
This process ensures your return is handled efficiently and fairly, so you can resolve any issues with your order without delay.
We understand that sometimes things don’t work out, and we want your refund experience to be smooth and clear. Once your returned item reaches us, our team will examine it thoroughly to ensure it meets our return requirements.
If everything is in order, we will process your refund to the original payment method within 5 to 7 business days. You will also receive an email confirming that the refund has been completed.
In cases where the item does not satisfy our return standards, we may be unable to provide a refund. We appreciate your understanding and are here to make the process as straightforward as possible.
We know that not every return is perfect, and we aim to handle these situations fairly. If your returned item is mostly in good condition but shows minor issues such as missing packaging or slight signs of handling, we may provide a partial refund. Our team will carefully evaluate the item’s condition before making this decision.
Our goal is to be transparent and reasonable throughout the process, ensuring you understand how any partial refund is determined and feel confident in how we handle returns.
We understand how disappointing it can be when your order doesn’t arrive as expected, and we want to make things right quickly.
If your package arrives damaged, defective, or not what you ordered, please contact us within 48 hours of delivery. To help us address the issue efficiently, include photos or videos that clearly show the problem.
Once we confirm the situation, we will arrange a replacement or process a refund, depending on what fits the situation best. Our goal is to resolve the matter smoothly and ensure you feel confident in our support.
We know that sometimes questions arise, and we want you to feel fully supported. If you have any queries regarding returns or refunds, please contact our support team at eperimotiontechnologiespvtltd@gmail.com. We are here to guide you and provide clear, helpful information at every step.
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